Company IT Usage and Performance Survey
Customer Information
Company Name
*
Contact Name
*
E-mail
Computer Model:
*
Computer Type:
Laptop
Desktop
Office Location
Please Answer The Following Questions
1. Rate the performance of your computer and/or software? 5 being the best and 1 being the worst
1
2
3
4
5
1b. Please explain any rating below a #4
2. Do you need access to IT resources outside the office? If no, skip to question #3
Yes
No
2b. If Yes, please explain what IT resources you need access to outside of the office.
3. Does your computer display error messages?
Yes
No
3b. If yes, please explain.
4. Please list any routine maintenance you currently perform to your computer?
5.Do you currently backup the data on your computer to an external source?
Yes
No
5b. If yes, how often and where?
6. Please list any physical components on your computer that are not working? Ex. Cd Rom
7. Do you feel you have the proper training to fully utilize the company's IT resources that are needed to perform your job effectively?
Yes
No
7b. If no, please explain
8. Do you understand where to save your files and how to find them again?
Yes
No
9. What applications are critical for your position or used the most often?
10. Please list any buttons / shortcuts / applications that do not work as expected?
11. Please list any computer equipment, technology, and/or software that would enable you to perform your job better. Please explain why, and if possible, quantify your answer.
12. Please list any concerns or requests you have regarding your computer and/or your company’s IT systems.
13. With regards to the usage of your company's IT systems, list any changes or recommendations you may have to the current standard operating procedures.
14. List any maintenance, repairs or updates that your computer or other devices require at this time.
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