Frequently Asked Questions
- How come I can't retrieve my attachments in Outlook or Outlook Express?
- Why am I not able to send and receive email?
- Why do I keep getting the Error Message: The Page Cannot Be Displayed in Internet Explorer?
- I am having problems sending emails.
How come I can't retrieve my attachments in Outlook or Outlook Express?
Outlook XP and Outlook Express blocks/hides attachments that can be harmful to your computer, these types of files include *.exe, *.vbs, *.js and *.html, *.reg and other files that I can't recall from the top of my head. They did this b/c lots of careless users would open attachments that was a virus (compiled into exe files) or had malicious scripts that could spread to other users via Outlook and your contacts/address book. One way around this if you really need these types of files is to revert back to the old non SR1 Outlook version OR have your friends / co-workers rename a file w/ a *.txt extension, such as openme.exe.txt and Outlook will allow the attachment to be sent/received. This new feature in Outlook will also block out the attachments containing file extensions listed above for messages that were received by previous versions of Outlook.
Outlook Express:
Open Outlook Express.
Click Tools, click Options, click Security tab.
Uncheck "Do not allow attachments..."
Outlook:
Click this Microsoft link and follow the steps. http://support.microsoft.com/kb/318515/en-us
Why am I not able to send and receive email?
Check to see if you can access internet web pages. Then check your pop and smtp settings Click here to see how to set up email accounts in outlook 2002. http://support.microsoft.com/default.aspx?scid=kb;EN-US;287532
Follow these steps to set up email accounts in outlook express.
You will need the following information from your Internet service provider (ISP) or local area network (LAN) administrator: For e-mail accounts, you'll need to know the type of e-mail server you use (POP3, IMAP, or HTTP), your account name and password, the name of the incoming e-mail server and, for POP3 and IMAP, the name of an outgoing e-mail server.
For a newsgroup account, you'll need to know the name of the news server you want to connect to and, if required, your account name and password.
On the Tools menu, click Accounts.
In the Internet Accounts dialog box, click Add.
Select either Mail or News to open the Internet Connection Wizard, and then follow the instructions to establish a connection with an e-mail or news server.
Why do I keep getting the Error Message: The Page Cannot Be Displayed in Internet Explorer?
Try rebooting your computer and/or router. Try another web site address. Otherwise go to the following link and follow the steps. http://support.microsoft.com/default.aspx?scid=kb;en-us;q241344
I am having problems sending emails.
Please be aware that we have the following limitations for the outgoing mail messages:
- Message will not be accepted by our mailserver if total number of recipients, listed in To, Carbon Copy and Blind Carbon Copy fields exceeds 25 (It will be rejected as "452 4.5.3 Too many recipients")
- By default, it is allowed to send up to 300 messages of the same content per day. Further messages will be dropped without any notification (mailserver will issue reply, but message will be dropped)
- By default, it is allowed to send up to 5000 messages of the same content per month. Further messages will be dropped without any notification (mailserver will issue reply, but message will be dropped)
- By default, it is allowed to send up to 200 total messages per hour per domain. Further messages will be queued to be sent out in subsequent hours.
