"To anyone thinking about having any work done on their computer, I would strongly suggest using Point-N-Click in East Rochester. This past month, while trying to integrate my personal laptop into my employer's network so that I could use the scanners and printers, I inadvertently reset my administrator controls and was not able to login to my computer. After a few hours of trying to correct the problem and banging my head against the wall in frustration of not having access to my computer, a co-worker suggested I call Point-N-Click.

Even though it was late in the afternoon and near closing time, after explaining my "emergency" to Scott Provvidenza at Point-N-Click, he said to come by and he would see what he could do to help me out.

I was very impressed with the friendly attitude that I received when I went over and how quick and knowledgeable he was in rectifying the situation. He also explained how he was correcting the problem and within a half hour I was out the door with a working computer. Scott was also very good at educating me on other areas of computer use and what virus protection should be used and how to use it. I would recommend Point-N-Click to anyone who values quick, friendly and efficient service."

"Just wanted to thank you and Tracey for all your help - as always, everyone went far above and beyond. I would also like to give thanks to Bob who helped me haul the computer in, and to Tracey who at the end of the day helped me haul it back out. I was so happy to have it back in time for work this morning.

Everything is working.

Thanks again to everyone for all their help."

Carol Bartold
6/11/2009

"Max just finished up for the night and I wanted to tell you that the job that he did along with Jim was great. They were both very knowledgeable and capable of all of the problems we had and made the transition as smooth as I could have hoped for. Max was scheduled to leave early today but found a way to stay and make sure we were up and running. This is exactly the type of company that I need, one that doesn't leave us hanging."

Joe
2/23/2009

"I just wanted to convey my thanks and appreciation for PointnClick for their help and support in various projects today. For example, today's visit was very helpful in the project that we are working on right now and Max was very resourceful today with his knowledge and the range of software. We were able to narrow down the issues to some of the problems and applications and today's visit was very efficient and appreciated.

I look forward working with PointnClick and let it be known that their good support is very much appreciated."

Sudip
2/6/2009

"I want to thank you for the service I received on 12-10-08. I have taken my system to other places to have it repaired and at Point-N-Click I received the best service and the friendliest employees ever!! The estimate for repairs was very reasonable and I have recommended their service to some friends. Thanks for your service."

Mark Tobey
12/10/2008

"Thanks for all your help on this site. I've worked with several hosting companies in the past, and from what I can see you guys are doing a great job. I really like the fact that you support the latest technologies and are quick to respond. "

Jon Sinclair
Abacus Accounting
11/21/2008

"Sometimes things work out as they should. We had overwritten a datafile that is our equipment database. I could go into the whole story, but I won't. We screwed up and lost a database that to rebuild would take at least 20 hours of work, as we would have to go through all of our invoices and paper work to recompile the past 12 days events. Then we remembered that our backup from Friday would have the database. So we pulled the Acronis file from Friday and copied out the datafile we needed. Problem solved! 12 days of work shrunk to 10 minutes. This would have cost us at least $1000 in labor just to recreate what we took care of in minutes. If your customers are not protecting their data, they are nuts! "

Mark Ragus
Foremost Equipment
9/15/2008

"The Barracuda SPAM reduction service is a miracle!"

Susanna Kreilick
Garth Fagan Dance
3/25/2008

"Today I called inquiring if my desktop pc could have a power supply quickly replaced. Karie Beluke not only assured I could have the job done same day, but actually had the tech do it while I filled out the paper work and 10 minutes later I walked out w/ a repaired PC. I am so extremely pleased with the service I received, especially because I had previously taken this simple job to a competitor who had the pc sitting in their shop for almost a week and wouldn't tell me when the repair could be done. After calling Point N Click, I took my PC out of that joke of a store. You can be sure I will refer anyone I know who has PC needs to your business "

Will Cabrera
Excellus BCBS
3/10/2008

"I just had to let you know how delighted I was with Karie. I just called your office in a panic, thinking that I had to bring my computer in and be without it for a time. Karie was able to help me over the phone. It was a great relief, but more important, she did not make me feel stupid. You have a wonderful employee and I just had to let you know. I even tried to give her a gift certificate to her favorite restaurant and she refused, she just wanted me to fill out some survey. Which I will gladly do, you guys are the best."

Sue Miller
1/10/2008

"Dear Russ,

I am compelled to write you as a follow up regarding Scott and his staff at Point-N-Click. I was incredibly impressed w/ this young man, his work ethic, skill base, and integrity. I fully intend to tell family, friends, and business associates about his company. Thanks to you and PUP for introducing me to a champion in the computer marketplace.

Blessings, Susan"

Susan Goodnight
Referred by Russ founder of Purpose United
7/27/2007

"As you know, we have been using your company to support our systems for about five years and my capabilities have expanded dramatically. But today I ran into a critical issue that I needed to address immediately. Your technician directed me to your website and within seconds he took control of my machine, diagnose the problem, and downloaded a Microsoft patch and fixed my machine.

I have worked with many software vendors that use technology like this to diagnose and fix problems (Intuit, Paychecx, etc.). But your remote software tool was this the fastest and simplest I have ever seen. I mentioned this to the technician and he said that this software is unique to Point-N-Click. I would think this is a real competitive advantage for you. Congratulations , should be very proud of your service and your techs."

Brian Keenan
The Employment Store
2/15/2007

"I can't think of any improvements that are necessary. Your service is always prompt, correct and efficient. We have recommended them to numerous other parties and will continue to do so. Your technical expertise and hands on knowledge of your products is outstanding. When emergencies have arisen in our office, Point-N-Click made time right away to get here and fix the problem, even in off hours. We will continue to avail ourselves of your services until we retire."

Juan Nevarez
Nevarez & Nevarez
7/6/2006

"Just a quick note to let you know how pleased I am with the service provided by Christian last week. Often, after paying for by-the-hour service, I've been left wondering if the technician has done his/her speediest work to complete the job. Christian was to the point & fast with his work. He didn;t receive phone calls from other clients while working on "our clock" and I really appreciate that. He explained everything to me so I could move forward and get the rest of our users set up. And, to my surprise, what I did worked! "

Sheri Walker
Big Brothers and Big Sisters of Greater Rochester
5/4/2006

"I just wanted to say thank you for all of your help on getting our domain merkel.com up again. You're always shown what great customer service is all about!!"

Sue Schulte (IT Manager)
FM Resources / Merkel Donohue
11/30/2005

"You guys are amazing! We are so impressed with your services & going the xtra mile! Thank You! ! !"

Michelle McGuiness
6/20/2005

"Thank you for all of your help. I appreciate being able to call your company and get truthful answers. Personally I have tried to "steer" my church to you because of that. Everything has worked out great. All of our software is up to date and the laptop has helped us in a pinch this last week. We now have our projector setup. The congregation can finally read the words to every song with out squinting. Thank you again for your part in this.. Thanks Scott!"

Benjamin P. Beardsley
Oakland Church
6/6/2005

"The service I received was exemplary. I had some problems with my pc Scott evaluated it, he explained and discussed my options with me, and with absolutely no pressure, let me decide which was best for me. I greatly appreciated the personal service and attention. Thanks Scott!"

Wes Warren
1/7/2003

"Excellent quality and service. Scott always responds immediately to service requests."

Howard Maslich
5/3/2000

"We just love our DSL network. What a difference it has made in our productivity, communication and stress level. Of course, the real test will come next month in our Frontier phone bill."

Winterman Ink
5/2/2000

"Scott Provvidenza did a fine job on my equipment as usual. The work was fine and was finished in a timely and professional manner."

Jack Mongillo
4/24/2000

"Using Scott Provvidenza has turned out to be one of the best decisions we have made yet. We would and have recommended him to others in the past and will continue to do so. His performance is excellent - very easy to reach even outside of business hours. Very knowledgeable about computers. Response time is great!"

Mitchell Group
4/13/2000

"Prompt, professional and courteous. Good prices."

Douglas Scheu
Trautman Associates
4/13/2000

"When I wanted to buy a PC and all the extras to help keep me in the business market after a semi- retirement - and not being an expert, I was referred to Scott. He asked all the right questions, worked within my budget, and set up an excellent system that I use daily. I would be lost without this connection to the ever changing outside world of computer technology. * Recently, when a Tutorial On-Line Learning Program, that I purchased through Scott, was suddenly inactive and a notification that my contract had expired flashed on the screen, I panicked. I sent an e-mail immediately to Scott for help (My contract was for a year ending in November). By the next day, he had straightened everything out and I was back in business the next evening studying once again new computer programs on-line. Thanks Scott!"

Sandi Flanders
4/13/2000

"We were looking for someone to design and build a new office network system. He was recommended by another customer. Scott was excellent. The system was installed in a timely matter and has improved the efficiency of our office. As a result, we asked him to handle Y2K. Scott Provvidenza of Point-N-Click is wonderful to work with. He always returns calls within the hour and can usually talk me through a solution over the phone. For more detailed problems he has always responded within 24 hours! Great Service from a very knowledgeable individual."

Optics Technology
4/13/2000

"Scott completed work in the time promised and prices were excellent. No complaints. I have already referred him to several other associates and I have had him speak at one of our professional society meetings."

Steve Babbitt
Rick Leasure
4/12/2000

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